FAQ

| Is your products brand new?

Yes, every product advertised on Dealswiz.co.uk is brand new. 

| Can I collect my order?

Unfortunately, we no longer offer collection service. All our products are available for delivery only. Don't worry delivery doesn't take long at all. Most orders are delivered no more than two working days after despatch. 

Q | How can I pay for my order?

PayPal is our current payment processor so you can pay via credit or debit card as well as PayPal balance. We're working to add another payment gateway onto our store, so it's much easier for you to pay via credit or debit card. All items must be paid for prior to despatch, as we're unable to take an order and hold it pending payment.

Q | When will payment be taken for my order?
Payment will be taken when you place your order.

Q | When will the payment be taken for my pre-order?
If you've pre-ordered an item, we'll take payment from your account upon despatch of your order. The only exception for this is if you choose to pay by PayPal, in which case the payment will be charged at the time of purchase (PayPal rules, not ours).

Q | Why does it look like I've had an extra £1 taken out of my account along with my order?

Don't panic! Please be assured that it's not a charge, this is simply a card authorisation check that shows on your account when you use certain banks. The £1 is never charged to your account but used by us as a hold to check that the bank account is valid and has funds so we can complete the order process and get your order to you as quickly as possible. We will never actually take this £1 out of your account, and the hold will time out after 3-5 working days meaning the money will always stay in your account and never leaves it. If for whatever reason your card doesn't work the first-time round (e.g. there is a mismatch in the address that is then corrected) and works the second time around, you may see two separate £1 hold charges. Please be assured that the money never leaves your account and you will only ever be charged for the goods & selected delivery method that you've chosen.

Delivery

At Dealswiz.co.uk, we endeavour to despatch all items for the UK ordered before 1PM  (Monday to Friday) within 24 hrs.You can check the status of your order in your account or you can contact our customer service. 

Q | How will I know when my order has been sent?
You'll be sent a confirmation email the moment your order is despatched, letting you know that it's on its way to you. We will also send you updates via SMS if you have left your mobile number at the checkout process.

Q | Once my order has been despatched when will I receive it?
From the time that you receive your despatch confirmation email, we would expect you to receive your order within 1-3 working days for deliveries within the UK. Please note you should allow 10 working days for delivery inside the UK before contacting us about your missing order. Royal Mail will not open an investigation into any of their deliveries before this time.

Q | Do you charge for delivery?
Standard delivery is always FREE for all our products. We do also offer next day delivery for a small charge if you need it fast.We have put the next day delivery service on hold in light of Covid-19. We believe it's unfair to charge you for a service we can no longer guarantee in the current climate.

Q | What do I do if I have not received my order?
Should your order not arrive within 10 working days please contact us so that we can investigate with the delivery service provider. Please remember that we cannot investigate any missing orders until 10 working days after despatch.

Please note: Royal Mail our carrier of smaller packages such as console games and accessories is experiencing delays. If you have an order with Royal Mail, please allow an additional 3 - 5 days for delivery.

Q | One of the items is missing from my order. What do I do?
Oh no! Firstly, please accept our apologies for the inconvenience. All items are despatched individually in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email or SMS to let you know when each item is on its way.

Q | What happens if I am not at home to accept my delivery?
Most of the products available on our site do not require you to be at home to take delivery, as they (hopefully) will fit through a standard letterbox. If you've ordered a product which will not fit through your letterbox - and you are not in to take delivery - then the postal service will follow their usual procedure of either re-arranging another day or a collection service. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service, the courier will also leave a card regarding more options for you to get your hands on the goodies!

Q | Which countries do you deliver to?
We currently only offer delivery to the UK and are unable to ship items to EU and other international addresses (including the Republic of Ireland).

Q | Am I able to change the delivery address to something other than my registered PayPal address?
Unfortunately - for security reasons - we're unable to deliver to an alternative address to the one you've provided to your PayPal account. All items will therefore be posted to your PayPal address. Never fear though - we're working on a solution to this!

Q | Do you deliver on Bank Holidays?
We all love a Bank Holiday don't we? Bank Holidays aren't classed as working days, so we don't include these in our estimated delivery times. On these days, you can expect your order to continue its journey to you on the following working day. 

Q | Can I contact you by telephone?
Unfortunately not, in an effort to keep our costs down we don’t offer telephone support. This allows us to pass the savings to our customers by offering excellent products at fair price. If you wish to contact us, you can email us at: Support@dealswiz.co.uk. Alternatively, you can reach us via live chat. We're available from 10 AM to 5 PM Mon-Fri

Orders

Q | How will I know when my order has been despatched?
You will receive an email and SMS message from Dealswiz.co.uk to confirm that your item has been sent. Our aim is to have all items despatched within 1 working day Monday to Friday excluding bank holidays.

Q | Can I change the delivery address on my order?
For security reasons, once an order has been placed, we are unable to change the delivery address.

Q | How do I make a change to my order?
Please make sure you check your order carefully before submitting as these details cannot be changed once you have clicked 'Place Order'. Always double check your order confirmation to make sure all the details are correct. If you would like to cancel your order, please contact us and we will endeavour to have the order removed from our system as a matter of urgency. Please note that this may not always be possible due to processing times and our commitment to a speedy despatch from our warehouse.

Q | The right to change your mind.
We've all been there. If this is the case, then we've got you covered - you have 14 days to change your mind, starting the day after you receive your goods.

Postage

Postage and packaging are FREE on all standard delivery orders for the UK.

If your question isn't answered drop us a line at support@dealswiz.co.uk

We aim to respond to all queries within 24 hrs Monday to Friday excluding bank holidays.